Guarantees

Everything we promise.
In writing.

Most contractors say “we stand by our work.” Here’s what that actually means at General West Contractors — four guarantees on every project, the exact coverage, and what we do when something goes wrong.

  • Licensed & Insured
  • Toronto-area since 2016
  • 200+ projects shipped
  • 5.0 ★ Google reviews

1-Year Workmanship Warranty

If anything we built or installed fails due to defective workmanship within 12 months of final walkthrough, we fix it at no cost. No deductible, no service fee, no argument. Standard exclusions: normal wear, weather/Act-of-God damage, work modified by others.

  • Loose tile or grout cracks
  • Sagging cabinets or doors
  • Leaks at fixture connections we installed
  • Drywall cracks at joints we taped
  • Deck board cupping or fastener pull-through

Manufacturer Warranty Pass-Through

Whatever the manufacturer warranty is on a product, you get it. Composite decking 25 years. Engineered hardwood 30 years. Schluter waterproofing 5 years. We register the warranties in your name on finish day so the paperwork is done.

  • Trex / TimberTech composite — 25-year limited
  • Schluter Kerdi waterproofing — 5-year materials
  • Daltile / Marazzi porcelain — 50-year defect
  • Most quartz countertops — 15-year limited

Permit Compliance Guarantee

Every project gets the right permits. If our work fails an inspection because we missed a Code requirement, we fix it at no cost — including any additional permit fees. This is the warranty that pays for itself the first time you sell.

  • Building permit drawings + filing
  • ESA electrical permit + ESA inspections
  • Plumbing permit + city inspections
  • TSSA gas permit where applicable
  • Conservation authority approval where required

Insurance & Liability

We carry $5 million general liability and full WSIB. Certificates of insurance are provided at contract signing — never asked, always shown.

  • $5M general liability
  • Full WSIB coverage on every worker on-site
  • Sub-trade insurance verified before they enter your property
  • Certificates renewed annually + sent to clients on request
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Warranty FAQs

The fine print, in plain English.

What if you go out of business — does the warranty still hold?
The manufacturer warranties on materials (composite decking, hardwood, tile, fixtures) are written to the homeowner and survive any contractor change. The workmanship warranty is from General West Contractors specifically — we've been in business since 2016 with no signs of going anywhere, but the manufacturer pass-throughs are belt-and-suspenders for that risk.
How do I make a warranty claim?
Call (416) 268-1378 or email georgewedderburn.george@gmail.com with photos and a description. We schedule a site visit within 5 business days, assess, and fix. No paperwork, no service-fee hostage.
What's NOT covered?
Normal wear and tear, damage from weather or natural disaster, damage from misuse (e.g., dragging furniture across hardwood without pads), and any work modified by another contractor after we finished. We document the final state at walkthrough so there's never an argument later.
Ask about your specific project